Terms and Conditions for Golden Horizon Journeys

Welcome to Golden Horizon Journeys. These Terms and Conditions outline the rules and regulations for the use of our online platform and the services provided by Golden Horizon Journeys, located at 34 Rivergate Centre, St. Augustine's Road, Canterbury, Kent, CT1 1UN, United Kingdom. By accessing this website and engaging with our services, you accept these terms and conditions in full. Do not continue to use our platform if you do not accept all of the terms and conditions stated on this page.

1. Definitions

• "Company," "We," "Our," "Us" refers to Golden Horizon Journeys.
• "Client," "You," "Your" refers to the person accessing this website and/or engaging in our services, and accepting the Company’s terms and conditions.
• "Service" refers to the bespoke travel planning, accessible tours, escorted group trips for retirees, cruise bookings with age-friendly amenities, travel insurance, activity and excursion coordination, pre-departure assistance, and post-trip support provided by Golden Horizon Journeys.
• "Platform" refers to our website and any related online services.

2. Services Provided

Golden Horizon Journeys specialises in bespoke travel planning for seniors, accessible tours, escorted group trips for retirees, cruise bookings with age-friendly amenities, travel insurance for older adults, activity and excursion coordination, pre-departure assistance, and post-trip support. Our aim is to provide enriching and comfortable travel experiences tailored to the specific needs of our mature clients.

3. Booking and Payments

• All bookings are subject to availability and confirmation. A deposit may be required to secure your booking, the amount of which will be communicated at the time of booking.
• Full payment terms and conditions, including due dates and cancellation policies, will be provided for each specific travel package or service.
• Prices quoted are subject to change until a booking is confirmed and may exclude certain taxes or fees unless otherwise stated.
• We recommend all clients purchase appropriate travel insurance, especially tailored for older adults, which can be facilitated through our services.

4. Cancellations and Refunds

• Cancellation policies vary depending on the specific service or travel package booked. Detailed cancellation terms will be provided at the time of booking confirmation.
• Refunds, if applicable, will be processed according to the specific cancellation policy applied to your booking. Administrative fees may apply.

5. Client Responsibilities

• It is the client's responsibility to ensure all passport, visa, health, and other travel documentation are in order and valid for the duration of the trip.
• Clients must inform Golden Horizon Journeys of any medical conditions, disabilities, or special requirements that may affect their travel arrangements at the time of booking. This information is crucial for us to provide accessible and suitable services.
• Clients are expected to behave in a respectful manner towards fellow travellers, service providers, and and local communities.

6. Limitation of Liability

Golden Horizon Journeys acts as an agent in making arrangements for travel-related services. We are not responsible for acts or omissions of third-party suppliers, including but not limited to airlines, hotels, tour operators, or transportation companies. We shall not be liable for any loss, damage, injury, delay, or inconvenience suffered by clients in connection with their travel, except where such an event is caused by our proven negligence.

7. Changes to Itinerary

While we endeavour to adhere to published itineraries, circumstances beyond our control may necessitate changes. Golden Horizon Journeys reserves the right to alter, postpone, or cancel any itinerary or service if necessary, with reasonable notice where possible. In such cases, we will offer alternative arrangements or a refund as per the specific service's policy.

8. Intellectual Property

The content on this Platform, including text, graphics, logos, and images, is the property of Golden Horizon Journeys and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content obtained from this Platform without our express written permission.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

10. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us at:

Golden Horizon Journeys

34 Rivergate Centre, St. Augustine's Road,

Canterbury, Kent, CT1 1UN,

United Kingdom.