Golden Horizon Journeys Privacy Policy
Introduction
Golden Horizon Journeys is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our site and services. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws. By engaging with our services, you agree to the practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our bespoke travel planning services for seniors. This may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, passport details, and payment information (e.g., credit card details). We collect this when you make a booking, request a quote, or register for an account.
- Health Information: To arrange accessible tours and age-friendly amenities, we may collect information about specific health conditions or mobility requirements. This is handled with extra care and explicit consent.
- Travel Preferences: Details about your travel interests, dietary needs, activity preferences, and group compositions to tailor your journey.
- Communication Data: Records of your communications with us, including emails, phone calls, and online chat interactions.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and browsing activity. This is collected automatically through cookies and similar technologies.
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To plan, book, and manage your bespoke travel arrangements, including accessible tours, escorted group trips, and cruise bookings.
- Communication: To communicate with you regarding your bookings, provide pre-departure assistance, post-trip support, and respond to your inquiries.
- Personalisation: To tailor travel recommendations and services to your specific needs and preferences, ensuring an age-friendly and enjoyable experience.
- Payment Processing: To process payments for our services and manage your financial transactions.
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements, and to assist law enforcement agencies.
- Service Improvement: To analyse how our services are used, identify trends, and enhance the functionality and user experience of our online platform.
- Marketing: With your explicit consent, to send you information about new services, special offers, or relevant travel updates that may be of interest to you.
Sharing Your Information
We may share your personal data with third parties only when necessary for the provision of our services or as required by law. These third parties may include:
- Travel Suppliers: Airlines, hotels, cruise lines, tour operators, and local service providers (e.g., ground transportation, activity coordinators) to fulfil your travel bookings.
- Insurance Providers: Travel insurance companies if you opt for travel insurance through our services.
- Payment Processors: Secure payment gateways to facilitate financial transactions.
- Service Providers: Third-party companies that perform services on our behalf, such as IT support, data analytics, and marketing services, who are contractually bound to protect your data.
- Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as subpoenas or court orders.
We ensure that all third parties protect your personal data and use it only for the purposes for which it was disclosed.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymise it.
Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (‘Right to be Forgotten’): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy.
Third-Party Links
Our site may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site. Your continued use of our services after such modifications constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Golden Horizon Journeys
34 Rivergate Centre,
St. Augustine's Road,
Canterbury, Kent,
CT1 1UN
United Kingdom